Job Description

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Job Title Technical Writer

Duration 6 Months Contract to start with

Location Portland Oregon(Hybrid)

Payrate: 4648 $/Hr On W2

About the role:

The Customer Marketing & Success team is part of the larger Customer & Program Marketing team which also includes program digital and content marketing. This role will be focused on copywriting related to customer onboarding community awareness and ongoing customer success. The copywriter will follow brand guidelines and ensure that complex concepts are explained in an easytounderstand customerfriendly way. The team is responsible in part for ensuring customers are provided with the relevant timely information they need to be successful as a customer.

Summary

Were dedicated to always improving the experience of our customers and their relationship with us. Our Customer Marketing & Success team will play a vital role in achieving this goal by fostering trust satisfaction and meaningful engagement with our customers. Were looking for a copywriter to help us deliver clear helpful and compelling customercentric communications that drive positive outcomes.



Key Responsibilities:

• Collaborate with the Customer Marketing & Success team to develop copy for various communication channels including email website content social media and customerfacing materials.
• Craft clear engaging and persuasive copy that resonates with our customers and aligns with our brand voice and messaging strategy.
• Support initiatives aimed at increasing trust and satisfaction among our customer base.
• Create content that positions PGE as our customers experienced guide to help them navigate the changing energy landscape.
• Develop personalized 1:1 communications that proactively address customer needs and concerns.

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