Job Description
Job Title: Talent Experience Manager (Contract)
Location: Hybrid in Santa Monica, CA
Employment Type: Contract
Industry: Gaming / Entertainment
About the Role
Our Global Media and Entertainment Client is seeking a Talent Experience Manager to deliver exceptional travel and event experiences for influencers and VIPs attending company events worldwide. This role is responsible for end-to-end travel coordination, ensuring seamless logistics and personalized service that reflects the company's commitment to excellence.
Key Responsibilities:
Travel Management
- Coordinate comprehensive travel logistics including flights, ground transportation, accommodations, and itineraries.
- Act as the primary liaison for influencers, ensuring travel plans align with individual preferences and event schedules.
- Partner with travel agencies and internal teams to manage bookings and adjustments.
- Track and manage travel budgets and documentation.
- Provide clear guidance on immigration and visa requirements across regions.
VIP Experience
- Deliver white-glove service from initial outreach through post-event follow-up.
- Resolve travel-related issues proactively and maintain consistent communication with all stakeholders.
Cross-Functional Collaboration
- Work closely with Influencer Management, Events, and Travel Operations teams to align logistics with event programming.
- Support on-site event production, including vendor coordination and day-of logistics.
Documentation & Communication
- Maintain accurate records of travel preferences, itineraries, and expenses.
- Create and distribute detailed travel documents including confirmations, FAQs, and schedules.
Process Optimization
- Identify opportunities to improve travel workflows and service delivery.
- Incorporate feedback to refine processes and elevate the influencer and VIP experience.
Qualifications
- 3–5 years of experience in travel coordination, event logistics, or related roles.
- Proven ability to manage complex travel arrangements and work with VIPs and Influencers.
- Strong organizational and communication skills.
- Experience with international travel and visa processes.
- Familiarity with travel booking systems; experience with travel agencies preferred.
- Calm, solution-oriented approach under pressure.
- Passion for gaming is a plus.
Job Tags
Contract work, Worldwide,