Job Description

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a UI/UX Designer III / Conversational Designer for a Large Financial company . This User Experience (UX) Designer be specific to the subject matter area of Conversational Design (CxD).

This is a W2, Fully Remote Opportunity slated for 6 months.

Application Deadline Feb 5th, 2025.

Responsibilities:

• Creating and optimizing the dialogue flows for company's digital assistants, chatbots, phone and voice systems

• Creating and optimizing the dialogue flows for emerging technologies such as wearables, home assistants, and other means of interacting with conversational AI

• Crafting strategy and best practices for all conversational experiences shared across the company

• Researching, analyzing, and executing strategies and tactics to increase performance of conversational experiences end-to-end for the customer

• Performing competitive analysis, monitoring competitive activity and reacting to trends in conversational AI, multi-modal design, omni-channel service orchestration, proactive service design, and dynamic methods of engaging a brand for help, chat, search, and support

• Enabling the overall roadmap by establishing conversational component design inventory with effective use guidelines for those newer to conversation design

• Analyzing conversational AI intent performance and delivering insights for next steps that solve for missed utterances, remove high friction user experiences (UX), or better serve clients needs

• Partnering with digital, technology, design, line of business, and contact center internal groups to drive performance around intent-driven-design and intent based outcomes

Requirements:

• Be a conversation design expert with case studies to show your experience.
• Show experience having developing and/or contributing to a differentiated, world class, digital and virtual customer service experience through the effective use of conversation design best practices.
• Show driving the strategy of chatbots, voicebots, and other conversational AI client experiences at large brands.
• Show effective and empathetic uses of natural language understanding (NLU) and context aware dialogue flows will increase innovation in the digital client experience applications in Online, mobile apps, and websites,
• Understand how to supporting plans to reduce cost-to-serve in the contact centers.

Perks & Benefits:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

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