Job Description
We are seeking a dynamic and customer-focused individual to join our team as a Call Center Agent/ Live Chat Agent in the Construction industry. As a key member of our Customer Service department, you will be responsible for providing exceptional service to our clients through phone calls and live chat interactions.
Responsibilities:
- Handle inbound and outbound calls from customers regarding inquiries, issues, and feedback
- Respond to live chat messages promptly and professionally
- Provide accurate information about products, services, and promotions
- Resolve customer complaints and escalate issues as needed
- Maintain customer records and update information in the database
Qualifications:
- High school diploma or equivalent
- Prior experience in a call center or customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
Job Tags
Full time,